Privacy Policy

1. Scope

This policy describes how Akari Labs(“we”, “us”) collects, uses and protects personal information when you use Spill at heyspill.com.

2. Your chat file — the important part

Before you pay, your chat is not uploaded anywhere. The free statistics are computed inside your browser, on your device. The file does not reach our servers at all at that stage.

If you purchase a reading, the chat text you submit is uploaded so we can produce your reading, and is permanently deleted within 7 days. Deletion is enforced automatically, not manually. Within that window we may review chats to improve the accuracy of the analysis.

Only the small portion of your chat needed for the AI analysis step is sent to our AI provider — not your whole conversation. We never process photos, videos, audio, voice notes, documents or stickers; the analysis uses message text and emoji only.

3. What we collect

• The chat text you upload after purchase, as described in section 2.
• The reading we generate, linked to a random order ID.
• Payment identifiers from our payment partner. We never receive or store your full card or UPI credentials.
• Anonymous usage events (pages viewed, steps completed, errors) and basic device and browser information, used to fix problems and understand where people get stuck.
• Your email address, only if you choose to join a waitlist.

There are no accounts. We do not ask for your name, phone number or address.

4. How we use it

• To produce and deliver your reading.
• To re-open your reading for you if you lose your link or raise a complaint.
• To process your payment and handle refunds.
• To improve accuracy, reliability and the product experience.
• To meet legal obligations and enforce our Terms of Service.

5. Third parties

We rely on third-party providers to operate the service: a cloud hosting and storage provider, an authorised payment partner, a product-analytics provider, and an AI provider that performs the single analysis step described in section 2. These providers process data only as needed to perform their function.

We do not sell your data, and we do not use your chat content to train AI models.

6. What we never do

• Contact the other person in your chat, in any way.
• Message you on WhatsApp.
• Send you marketing email.
• Sell or share your data with advertisers.
• Keep your raw chat beyond 7 days.

7. Retention

Raw chat text: deleted within 7 days, automatically. Your generated reading: kept against a random order ID so we can restore it for you if you lose your link. Payment records: kept as long as the law requires. You can ask us to delete your reading at any time.

8. Cookies and local storage

We use local storage on your device to carry your upload from one step to the next within a single visit, and analytics cookies to understand usage. We do not use advertising cookies to build a profile of you across other websites.

9. Your rights

Under Indian law, including the Digital Personal Data Protection Act, 2023, you may have the right to access, correct or erase your personal data, and to withdraw consent where processing is based on it. To exercise any of these, email support@heyspill.com.

10. Other people in your chat

A chat export necessarily contains messages written by someone else. We treat that content with the same care as your own: it is never used to contact them, never sold, never used for advertising, and is deleted on the same 7-day schedule. Please only upload conversations you are a participant in.

11. Children

Spill is not intended for anyone under 18 and we do not knowingly collect data from children. If you believe we have, contact us and we will delete it.

12. Grievance Officer (India)

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints and grievances may be sent to our Grievance Officer at support@heyspill.com. Please send grievances by email so there is a clear record. We acknowledge and address grievances within the timelines prescribed by law, and in any case within 15 days.

Full details are on our Contact page.

13. Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but keeping the raw chat window short is a deliberate part of how we limit risk.

14. Changes to this policy

We may update this policy. The “Last updated” date at the top of this page will change when we do.

15. Contact

For any privacy request or complaint: support@heyspill.com.